3-Day Mattress Exchange
At Restora Store, we want you to feel completely comfortable with your mattress purchase. If your mattress does not feel right for you, we offer a 3-day mattress exchange option, subject to the conditions below.
To be eligible for an exchange, the following conditions must be met:
- The mattress must be returned within 3 days of delivery.
- The mattress must be kept in the original plastic bag/protective cover provided with the mattress.
- The mattress must be clean, hygienic, and free from stains, dirt, liquid, odors, or other marks
- The mattress must be free from tears, cuts, burns, punctures, or other physical damage.
- The mattress must not have been modified, cut, altered, or repaired by the customer.
- The mattress must be in a condition suitable for resale and inspection.
- Our team may inspect the mattress before approving the exchange.
Exchange & Delivery Charges
In case of an approved mattress exchange, the customer will be responsible for the vehicle/delivery and transportation charges for collecting the original mattress and delivering the replacement mattress.
These charges are separate from the mattress price and must be paid by the customer.
Price Difference
If the replacement mattress has a higher price, the customer will be required to pay the difference.
If the replacement mattress has a lower price, any applicable refund will be processed according to our refund policy.
How to Request an Exchange
To request a mattress exchange, please contact our customer support within 3 days of delivery and provide your order details. Our team will guide you through the exchange process and arrange the necessary inspection and transportation.