We are committed to providing quality products and dependable after-sales support. Our mattresses come with warranties ranging from 5 to 15 years, depending on the product. The exact warranty period and applicable terms are mentioned on the warranty card provided at the time of delivery.
Foam Mattress Warranty
For foam mattresses, the warranty generally covers issues such as excessive or abnormal compression/settling of the mattress and other manufacturing-related defects covered under the applicable warranty terms.
If the issue is confirmed to be covered under warranty, the mattress will be replaced by the company in accordance with the warranty terms.
Spring Mattress Warranty
For spring mattresses, the warranty generally covers issues such as excessive or abnormal compression or spring-related defects, including a broken spring, where covered under the applicable warranty terms.
Depending on the nature of the issue, the company may repair or replace the mattress in accordance with the warranty terms.
Depreciation & Warranty Terms
- Warranty coverage and duration vary by product
- A depreciation cost may apply after a certain period of usage.
- The applicable depreciation schedule and other warranty conditions will be mentioned on the warranty card provided with your mattress
- Warranty claims are subject to the manufacturer’s warranty terms and conditions.
- Warranty does not cover damage resulting from misuse, improper handling, physical damage, stains, or other conditions excluded by the manufacturer’s warranty
How to claim your warranty
To make a warranty claim, please contact the warranty service number provided on the back of your warranty card.
Warranty Helpline: 042-111-666-555
Important: The original warranty card is mandatory for making a warranty claim. If the customer does not have the warranty card, the warranty claim cannot be processed.
When contacting the warranty department, you may be asked to provide:
- Date of Purchase
- Warranty Card / Serial Number
- Product Name
- Mattress Size
- Details of the Complaint
- Complete Address
After receiving the required information, a company representative will generally visit within approximately one week to inspect and assess the mattress.
If the inspection confirms that the issue is covered under the applicable warranty terms, the company will proceed with the repair or replacement, as applicable.
Accessories
Accessories do not carry a warranty unless a separate warranty is specifically stated for the particular product.
Important
Customers are advised to keep their original warranty card and purchase invoice/bill safe throughout the warranty period. The warranty card contains important information regarding the product’s warranty duration, depreciation, and applicable terms.
Warranty claims cannot be processed without the original warranty card.
For complete details, please refer to the warranty card supplied with your mattress.